What is Store Credit? Can we redeem it at the store?

Store credit is issued in case a customer cancels an order. Yes, you can redeem at the store.

Is it possible to redeem online points/credits at the store?

Yes, redeeming online points or credits at the store is possible.

What is the validity of Store Credit, and can it be extended?

There is no validity for Store Credit. Customers can use it anytime. T&C Apply*

Will I receive an email/WhatsApp/SMS stating my balance Store Credit amount?

Yes, you will receive an email stating your balance when store credit is added to your account and when it is about to expire.

Is it possible to partially redeem Store Credit?

Yes, it is possible to redeem Store Credit partially.

Can I redeem Store Credit partially online and partially offline?

Yes, redeeming Store Credit partially online and offline is possible.

Does Pernia's Pop-Up Studio, Chennai, have a gift card option?

Yes, Pernia’s Pop-Up Studio, Chennai, has gift card options.

Do you have a Loyalty Programme? How does it work?

Yes, loyalty points are issued only on non-discounted products. Each point equals a similar value in INR and can be redeemed in the next purchase.

What is the validity period for gift cards/loyalty points?

The validity period for gift cards and loyalty points is six months after purchase.

Can I purchase gift cards or e-gift cards from the store to give as presents?

Yes, you can buy gift cards or e-gift cards from the store to use as gifts.

Are the discounts shown online applicable offline too?

Yes, the discounts shown online are applicable offline too.

Are there any special discounts for regular customers?

No, there are no special discounts for regular customers.

I liked an outfit at one of your stores, but I'm getting a better deal on your website. Can I get the same offer in the store?

Yes, it is possible to get the same offer as on our website at the store. The store team will place an online order, and the product will be delivered to you within the stipulated time.

Is there a discount on custom-made products?

No discounts on custom-made products are provided.

During a pop-up, is there a special discount on collections?

No, there are no special discounts on collections during pop-ups.

What kind of collections can we find at the store?

The store offers an extensive range of bridal masterpieces, fusion styles, prêt wear and menswear as well.

Do all your stores have different collections?

Yes, all stores have a different product mix, with only a handful of common designers across stores.

Are the pieces shown online available at your stores too?

If you come across a product on our website that you'd like to see in person before making a purchase, we can arrange a trial. Please note that not all products listed on our website are available at our physical stores. However, if the product you're interested in is physically present at one of our stores or with the designer, we can arrange a trial for you. If the product is unavailable for a trial, we can suggest similar products you can try out instead.

Does every store have specific collections from specific designers? Can we know about it?

Our stores have unique product mixes and collections. You can view each store's collection online or contact the nearest store to have them showcase any other store’s collections virtually. We can also share images of collections that are available at other Pernia’s Pop-Up Studios with clients.

How often does the store receive new merchandise?

The store receives new merchandise approximately every fortnight to a month.

Are A-List designers available at Pernia’s Pop-Up Studio in Chennai?

Yes, A-List designers are available at Pernia’s Pop-Up Studio in Chennai.

Can I find ready-to-wear and couture pieces at Pernia's Pop-Up Studio in Chennai?

Yes, ready-to-wear and couture pieces are available at Pernia's Pop-Up Studio in Chennai.

Do you have a wedding collection at Pernia's Pop-Up Studio in Chennai?

Yes, we have wedding collections from leading Indian designer labels.

Does the store have a menswear section?

Yes, the store has a specific menswear section.

Can I find clothing and accessories for special occasions, such as weddings or parties, at Pernia's Pop-Up Studio?

Pernia's Pop-Up Studio has clothing and accessories for special occasions like weddings or parties.

Can I find exclusive or limited-edition designer accessories at Pernia's Pop-Up Studio in Chennai?

You can discover exclusive or limited edition designer accessories at Pernia's Pop-Up Studio.

Does Pernia's Pop-Up Studio in Chennai carry exclusive runway pieces from fashion shows?

Yes, Pernia’s Pop-Up Studio in Chennai carries exclusive runway pieces from fashion shows.

Can I find fusion wear in the store?

Yes, designer fusion wear is available at the store.

Do you have a bridal lehenga collection?

Yes, we have bridal lehengas crafted by leading Indian designer labels.

Which payment modes are accepted at the store? Are there any transaction charges if I choose to pay by card?

Cash and cards are all accepted at the store, and there is no additional charge for any card. We offer PayPal, CC, and bank transfer options if you wish to make an online payment.

Do you accept foreign currency?

Yes, we accept foreign currency with a certain exchange rate, which will be provided at our stores.

Do you accept payments by E.M.I. or in instalments? If yes, is there any lower or upper limit to it?

No, we do not offer EMI payments. Customers have to pay a minimum of 80% for all back orders and the balance amount after the outfit is delivered.

Can we pay half in cash and the other half in card?

Yes, you can pay half in cash and half by card.

Do you accept cash on delivery payments?

No, we do not accept cash-on-delivery payments.

Does Pernia's Pop-Up Studio offer price adjustments or price matching if an item goes on sale shortly after purchase?

No, Pernia's Pop-Up Studio does not offer price adjustments or price matching if an item goes on sale shortly after purchase.

What’s the starting price range at the store?

The starting price range at the store is from ₹10,000.

If I find the style at a lesser price somewhere else, will the store match the price?

Yes, the store will match the price if you find the same style at a lower price elsewhere.

What is the average cost of a Bridal Lehenga & Bridal Saree at the store?

The average cost of a Bridal Lehenga & Bridal Saree could be around ₹80,000 to ₹1,50,000.

What is the average cost of Bridal Gowns & Dresses at the store?

The average cost of Bridal Gowns & Dresses could be around ₹80,000 to ₹1,50,000.

Do you alter/customise outfits?

Yes, we alter/customise outfits at Pernia’s Pop-Up Studio.

Do you charge extra for alterations?

Charges may vary depending on the customisation/alterations requested.

Can you make in-house outfits as per my customisation request?

No, we do not make in-house outfits as per customisation requests.

Can I get the alterations done at one of your stores if I shop online?

Yes, you can get the alterations done at one of our stores if you shop online, but it will be chargeable. The cost depends on the extent of the alteration required.

Can altered pieces be exchanged or refunded?

No, altered pieces cannot be exchanged or refunded.

Is there any validity period for alteration? What are the charges for the same?

Yes, there is a validity period for alterations. Alteration details can be shared when placing the order, and charges will vary per the customer's requirements.

Do you have a tailor in the store? Can I bring my garment and get it altered from you?

Yes, we do have tailors in the store, and you can bring your designer pieces for alteration if it is purchased from Pernia’s Pop-Up Shop

Can I make my final payment after the alteration is done?

No, full payment is required before alterations begin.

What if I need alterations to an outfit bought earlier?

Yes, alterations to an outfit bought earlier are possible, but they will be chargeable. The cost depends on the extent of the alteration required.

I want to try an outfit in the store that is available online on your website. Is it possible?

Yes, trials can be arranged if the product is readily available at any Pernia’s Pop-Up Studio or with the designer.

Can I receive items for trial at home? If yes, how many outfits will be brought for trials to my place?

Yes, a maximum of 5 pieces can be sent for home trials. Home trials are scheduled depending on the accessibility and availability of a sales executive.

Can you call for any particular piece for trial if it is unavailable in-store?

Yes, trials can be arranged if the product is readily available at any Pernia’s Pop-Up Studio or with the designer.

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